Frequently Asked Questions
About ZaynahQalb
What is ZAYNAHQALB?
ZAYNAHQALB is a premium women's fashion brand dedicated to creating timeless designs that blend elegance, modern sophistication, and exceptional craftsmanship. Every collection is thoughtfully designed to celebrate confidence, femininity, and effortless style
What does "ZAYNAHQALB" mean?
The name ZAYNAHQALB is inspired by beauty and the heart. It represents timeless elegance, confidence, and the belief that true style comes from within. Every collection is created to help women feel graceful, confident, and beautifully themselves.
What makes ZAYNAHQALB different?
At ZAYNAHQALB, every piece begins with a purpose. Our collections are thoughtfully designed with a philosophy of timeless elegance, exceptional craftsmanship, and effortless sophistication.
From premium fabrics and precision tailoring to intricate embroidery and refined finishing, every garment is created to deliver a luxury experience that extends beyond fashion.
Are all ZAYNAHQALB designs exclusive?
Yes. Every ZAYNAHQALB piece is exclusively designed by our creative team. Each garment is carefully developed with attention to silhouette, proportion, fabric selection, embroidery, and finishing to ensure it reflects our commitment to luxury craftsmanship.
What makes your embroidery special?
Our embroidery is thoughtfully designed to enhance each garment with elegance and refinement. Every pattern is carefully developed with exceptional attention to detail, creating timeless pieces that celebrate artistry and craftsmanship.
Do you follow fashion trends?
Rather than chasing short-lived trends, we focus on creating timeless designs that remain elegant season after season. Our collections blend contemporary sophistication with enduring style, allowing every piece to remain relevant for years to come.
About Products
What makes ZAYNAHQALB garments unique?
Every ZAYNAHQALB garment is thoughtfully designed with a philosophy of timeless elegance, exceptional craftsmanship, and refined luxury. From the initial concept to the final stitch, every detail is carefully considered to create pieces that are both sophisticated and enduring.
Are your garments designer pieces?
Yes. Every collection is exclusively designed by the ZAYNAHQALB creative team. Our designs are original and carefully developed to offer timeless silhouettes, premium craftsmanship, and effortless elegance
How is the quality of your garments maintained?
Every garment undergoes meticulous quality checks before it reaches our customers. From precision stitching and finishing to embroidery and fabric inspection, we maintain high standards throughout the production process.
Are your garments handcrafted?
Many stages of our garments—including embroidery, detailing, and finishing—require skilled craftsmanship and careful attention to detail. Every piece is thoroughly inspected before it becomes part of a ZAYNAHQALB collection.
About Orders
How do I place an order?
Browse our collections, select your preferred size, add the item to your cart, and proceed to our secure checkout. Once your order is confirmed, you'll receive a confirmation email with your order details.
Can I modify or cancel my order?
If your order has not yet been processed, please contact our Customer Care team immediately. Once an order has been processed or shipped, we may not be able to modify or cancel it.
How do I know my order has been confirmed?
Once your order is successfully placed, you will receive an order confirmation via email. If you don't receive it, please check your spam folder or contact our Customer Care team.
Shipping & Delivery
Do you offer free shipping?
Yes. We offer FREE standard shipping on all orders delivered within Pakistan and the United States.
How long does delivery take?
Estimated delivery times are:
- Pakistan: 3–5 Business Days
- United States: 3–5 Business Days
Delivery times are estimates and may occasionally vary due to courier delays or other unforeseen circumstances.
How can I track my order?
Once your order has been shipped, you'll receive your tracking details via Email or WhatsApp.
Do you ship internationally?
Currently, we deliver across Pakistan and the United States. We look forward to expanding our shipping destinations in the future.
Payments
Which payment methods do you accept?
We currently accept:
- Visa
- Mastercard
- American Express
- Credit Cards
- Debit Cards
- Apple Pay
- Google Pay
- Shop Pay
- Cash on Delivery (COD)
Available payment methods may vary depending on your location.
Is my payment secure?
Yes. All online payments are securely processed through Shopify Payments using industry-standard encryption, PCI DSS compliant payment gateways, and advanced fraud protection technologies.
Your complete card details are never stored by ZAYNAHQALB.
Exchanges & Returns
Do you offer refunds?
No. ZAYNAHQALB does not offer refunds.
Can I exchange my order?
Yes. We offer exchanges within 7 days of delivery for eligible items.
Products must be unused, unworn, unwashed, and returned with all original tags and packaging.
Can I exchange my size?
Yes. Size exchanges are available subject to stock availability.
Please contact our Customer Care team to begin the exchange process.
What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your order.
Our team will review your request and guide you through the exchange process.
Products & Sizing
How do I choose the correct size?
Please refer to our Size Guide available on each product page. If you're unsure, our Customer Care team will be happy to help you choose the right fit.
How should I care for my garment?
To preserve the quality and craftsmanship of your garment, please follow the care instructions provided on the product page and garment label. We recommend professional dry cleaning for embroidered and delicate pieces.
Customer Care
How can I contact ZAYNAHQALB?
What are your customer support hours?
Monday – Saturday
9:00 AM – 6:00 PM (PKT)
We aim to respond to all inquiries within 24 business hours.
Contact form
If You Didn't Find Your Answer, Contact Us, we will back to you as soon as possible
Email: support@zaynahqalb.com
WhatsApp: +92 345 0095320
