Return & Exchange Policy

At ZAYNAHQALB, we are committed to delivering premium-quality garments crafted with exceptional attention to detail. If you experience an issue with your order, our Customer Support team will be happy to assist you.

Exchange Policy

We offer exchanges within 7 days of the delivery date.

To be eligible for an exchange, the item must:

• Be unused, unworn, and unwashed.
• Be returned in its original condition.
• Have all original tags attached.
• Be returned in its original packaging.
• Show no signs of wear, stains, perfume, alterations, or damage caused after delivery.

Exchange requests submitted after 7 days of delivery will not be accepted.

Eligible Reasons for Exchange

You may request an exchange if:

• You received the wrong size.
• You received an incorrect item.
• The product has a manufacturing or quality defect.
• The item was damaged during delivery.

All exchange requests are subject to inspection and approval by our Customer Support team.

How to Request an Exchange

Before returning any item, please contact our Customer Support team.

Email: support@zaynahqalb.com

WhatsApp: +92 345 0095320

Please include:

• Order Number
• Full Name
• Reason for Exchange
• Clear photographs of the product (if reporting a defect or incorrect item)

Our team will review your request and provide exchange instructions upon approval.

Please do not return any product without prior approval from our Customer Support team.

Exchange Process

Once your exchange request has been approved:

• Our team will guide you through the return process.
• The returned item will be inspected upon receipt.
• After successful inspection, your replacement item will be dispatched, subject to stock availability.

If your requested size is unavailable, our Customer Support team will discuss suitable alternatives with you.

Refund Policy

ZAYNAHQALB does not offer refunds.

All purchases are considered final. We provide exchanges only in accordance with the conditions outlined in this policy.

Refund requests for reasons such as change of mind, incorrect size selection, or personal preference cannot be accommodated.

Non-Exchangeable Items

The following items are not eligible for exchange:

• Used or worn products.
• Washed or altered garments.
• Products without original tags or packaging.
• Items damaged due to misuse or improper care.
• Exchange requests submitted after 7 days of delivery.

Contact Customer Support

If you have any questions regarding your order, our Customer Support team is here to assist you.

Email: support@zaynahqalb.com

WhatsApp: +92 345 0095320

Our team will respond as quickly as possible during business hours.